Training Terms and Conditions

These Training Terms and Conditions (these “Training Terms”) govern the purchase of access to, enrollment in, scheduling of, entry into, and participation in Company’s CPR, first aid, Automated External Defibrillator (“AED”), Basic Life Support (“BLS”), skills-check, and related training services and facilities. These Training Terms are between the individual or entity purchasing or using the Training Services (“Customer”) and SureFire CPR LLC, a California limited liability company (“Company”) and are effective as of May 1, 2026.

These Training Terms are intended to work together with Company’s Assumption of Risk and Release of Liability and Company’s Privacy Policy. In the event of a conflict between these Training Terms and general website terms, these Training Terms control with respect to Training Services, physical participation, entry into training locations, and training-specific disputes.

1. Definitions

“Training Services” means Company’s online, remote, hybrid, onsite, unattended, or computer-guided CPR and related training services, together with related room access, scheduling, content, software, equipment, certifications, verification workflows, and support.

 

“Training Location” means any room, office, suite, facility, or premises made available in connection with the Training Services. “Order” means any booking, purchase, enrollment, registration, or transaction for Training Services.

 

2. Eligibility and Accuracy of Information

Customer shall provide accurate, current, and complete information in connection with any Order, including identity, contact information, emergency-contact information if requested, and any other information reasonably required by Company. Company may suspend or deny access if information is inaccurate, incomplete, suspicious, or inconsistent with Company’s policies or applicable law.

 

3. Orders, Pricing, and Payment

All Orders are subject to acceptance by Company. Prices, fees, taxes, deposits, rescheduling fees, no-show fees, shipping fees, and related charges shall be as disclosed at checkout, in a quote, or in a customer-specific order form. Customer authorizes Company and its payment processors to charge the payment method provided for all amounts due. Except as otherwise expressly stated in writing, fees are nonrefundable once access credentials or Training Services have been delivered or reserved, subject to any nonwaivable rights under applicable law.

 

4. Scheduling, Rescheduling, and No-Shows

Company may require advance scheduling, identity verification, arrival windows, account logins, and confirmation steps. Company may adopt and revise policies concerning cancellation deadlines, rescheduling windows, late arrivals, missed appointments, and expired registrations. Unless otherwise required by applicable law or expressly stated otherwise in writing, missed appointments, late arrivals that materially disrupt scheduling, and failures to complete required prerequisites may be treated as no-shows and may result in forfeiture of fees or the imposition of rescheduling charges.

 

5. Prerequisites; Customer Responsibilities

Customer is responsible for satisfying all prerequisites for the relevant Training Services, including completion of any online coursework, account setup, review of instructions, possession of any required identification, and compliance with room-entry procedures, technology requirements, and safety instructions. Customer is solely responsible for determining whether the Training Services are appropriate for Customer’s physical condition, available schedule, and certification goals.

 

6. Communications Consent

By providing Participant’s phone number and email address in connection with registration, scheduling, purchase, account creation, customer support, or Training participation, Participant authorizes Company to send transactional, operational, and service-related communications by email, telephone call, and text message, including without limitation communications relating to registration confirmations, scheduling updates, reminders, access credentials, safety instructions, support, account matters, service announcements, and other non-promotional messages reasonably related to the Services or Training. Participant understands that such transactional and service-related communications are part of the Services.

 

If Participant separately opts in to receive promotional or marketing communications, Participant also authorizes Company to send promotional and marketing emails and text messages concerning Company’s services, courses, offers, updates, and related announcements, as described at the point of consent. Consent to receive promotional text messages is not a condition of purchase. Message and data rates may apply. Message frequency may vary.

 

Participant may revoke consent to receive promotional text messages at any time by replying STOP to a text message or by contacting Company at support@surefirecpr.com  or (888) 277-3143. Participant may opt out of promotional emails by using the unsubscribe link included in the email or by contacting Company at support@surefirecpr.com. Company may continue to send transactional, operational, and service-related communications as permitted by law notwithstanding any opt-out from promotional communications.

 

7. Non-Discrimination; Accessibility; Reasonable Accommodations

Company is committed to providing its services in a manner that affords individuals full and equal access consistent with applicable law. Company does not exclude, deny services to, or otherwise discriminate against any individual on the basis of disability, medical condition, race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, citizenship, immigration status, primary language, age, veteran status, or any other status protected by applicable law.

 

Participants who need a reasonable accommodation, reasonable modification, or auxiliary aid or service in order to access or participate in Training should contact Company at support@surefirecpr.com  and (888) 277-3143 as far in advance as reasonably possible so that Company may evaluate the request and, where appropriate, implement a reasonable accommodation or propose an effective alternative. Advance notice is requested to facilitate review, but Company will consider requests made at any time.

 

Company will consider requests for reasonable accommodations, reasonable modifications, and auxiliary aids and services on an individualized basis and in good faith. Company may request information reasonably necessary to understand the functional limitation at issue and the accommodation needed, to the extent permitted by law.

 

Nothing in these Terms requires Company to grant a requested accommodation, modification, or aid or service that would: (a) fundamentally alter the nature of the Training or related services; (b) impose an undue burden; (c) create a direct threat to the health or safety of any person that cannot be eliminated or reduced by reasonable measures; or (d) require Company to waive legitimate safety requirements that are necessary for safe operation and are based on actual risks, not speculation, stereotypes, or generalizations. Where a particular requested accommodation cannot be granted, Company may offer an alternative accommodation, modification, format, communication method, scheduling option, or other measure that it determines is reasonable and effective under the circumstances.

 

Participants remain responsible for monitoring their own physical condition and for complying with stated safety instructions. However, no provision of these Terms shall be interpreted to waive any right that cannot lawfully be waived under applicable disability, civil rights, or public accommodations laws.

 

8. Licensed Training Content; Alternative Accessibility Measures

Certain course content, audiovisual materials, software, digital modules, and instructional materials used in connection with the Training may be licensed to Company by third-party content providers. As a result, Company may not own, control, or have the right to directly alter, reformat, caption, translate, or otherwise modify the underlying source content in all circumstances. Nothing in these Terms shall be interpreted to mean that Company disclaims its obligations under applicable disability access, public accommodations, or non-discrimination laws. Where Company does not control or cannot directly modify licensed content, Company may address accessibility needs and effective communication requirements through reasonable accommodations, auxiliary aids or services, supplemental materials, alternative formats, alternative methods of communication, alternative scheduling, alternate delivery methods, alternate room or equipment setup, or other effective measures, as appropriate under the circumstances and to the extent required by applicable law. Company reserves the right to determine, on an individualized basis and in good faith, the reasonable and effective manner in which access, participation, or communication will be provided, subject to applicable law and legitimate safety requirements. A requested modification to third-party licensed content itself may be unavailable where Company lacks the legal or practical ability to make that modification, in which event Company may offer another reasonable and effective alternative.

 

9. Remote and Unattended Access Model

Customer acknowledges that some or all Training Services may be delivered through a remote, unattended, automated, or self-directed format. Company may provide entry credentials, lockbox codes, smart-lock access, alarm disarm instructions, software prompts, recorded instruction, or similar tools. Customer shall use such tools only for authorized purposes and within authorized times. Customer shall not permit tailgating, unauthorized entry, or credential sharing. Company may maintain and rely upon system logs, access-control records, and related audit trails.

 

10. Safety; Release Requirement

Participation in Training Services may involve physical activity and premises risks. As a condition to participation, Company may require Customer or the individual participant to review and accept a separate Assumption of Risk and Release of Liability. Company reserves the right to deny participation to any person who has not validly accepted the required release, who appears unsafe to participate, who violates safety rules, or whose conduct threatens persons, property, or operations.

 

11. Equipment and Premises

Company shall use commercially reasonable efforts to make training equipment and premises available as scheduled, but does not guarantee uninterrupted availability, exact room configuration, or the continued availability of any specific equipment, instructor, or location. Training equipment and premises are provided subject to ordinary wear, maintenance, repair, replacement, technology outages, building issues, safety concerns, force majeure events, and other operational constraints.

 

12. Certification and Completion

Where Training Services include a skills verification, course completion, or certification-related component, Customer acknowledges that successful completion depends on the applicable program requirements, the participant’s performance, and any issuing organization’s standards. Company does not guarantee that any participant will pass, be certified, maintain certification status, or achieve any particular professional or regulatory outcome.

 

13. No Medical Advice or Professional Services

Company provides training and educational services only. Company does not provide medical advice, diagnosis, treatment, patient-specific guidance, emergency dispatch, legal advice, employment advice, or regulatory assurances. Customer is solely responsible for confirming whether any course, skills verification, or credential satisfies Customer’s employment, licensing, insurance, or organizational requirements.

 

14. Intellectual Property; Limited License

Company and its licensors retain all rights, title, and interest in and to the Training Services, software, course materials, videos, LMS content, text, graphics, trademarks, service marks, and related intellectual property. Subject to Customer’s compliance with these Training Terms, Company grants Customer a limited, personal, nonexclusive, nontransferable, revocable license to access and use the Training Services solely for Customer’s internal, personal, and authorized training purposes. Customer shall not copy, record, distribute, modify, reverse engineer, scrape, frame, or exploit the Training Services except as expressly permitted in writing.

 

15. User Conduct

Customer shall not misuse the Training Services, Training Locations, or any equipment. Prohibited conduct includes unsafe conduct, tampering, credential sharing, vandalism, harassment, threatening behavior, fraud, unauthorized recording, use for non-training purposes, circumvention of security features, introduction of malware, or violation of law. Company may suspend or terminate access immediately for suspected prohibited conduct.

 

16. Third-Party Services

The Training Services may rely on third-party platforms, payment processors, access-control systems, Learning Management Systems, communications providers, or other vendors. Company is not responsible for the acts or omissions of third-party providers except as required by law. Third-party terms may apply to Customer’s use of third-party services, and Customer is responsible for reviewing and complying with them.

 

17. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE TRAINING SERVICES, TRAINING LOCATIONS, EQUIPMENT, LMS, SOFTWARE, CONTENT, AND RELATED SERVICES ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, OR THAT THE TRAINING SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR MEET ANY PARTICULAR RESULT. NOTHING IN THIS SECTION LIMITS ANY WARRANTY THAT CANNOT BE DISCLAIMED UNDER APPLICABLE LAW.

 

18. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF GOODWILL, OR LOSS OF USE, ARISING OUT OF OR RELATED TO THE TRAINING SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, COMPANY’S AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THE TRAINING SERVICES SHALL NOT EXCEED THE GREATER OF THE AMOUNTS PAID TO COMPANY FOR THE SPECIFIC TRAINING SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE MONTHS PRECEDING THE CLAIM OR ONE HUNDRED U.S. DOLLARS ($100). THIS LIMITATION DOES NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED.

 

19. Indemnification

Customer shall indemnify, defend, and hold harmless Company from and against third-party claims, losses, damages, judgments, and reasonable attorneys’ fees arising out of or related to Customer’s misuse of the Training Services, breach of these Training Terms, violation of law, unauthorized entry, unauthorized sharing of credentials, or damage to premises or equipment caused by Customer or Customer’s invitees. This section does not require Customer to indemnify Company for Company’s gross negligence or willful misconduct and shall be interpreted to the fullest extent permitted by applicable law.

 

20. Termination and Suspension

Company may suspend, restrict, or terminate access to the Training Services immediately for nonpayment, suspected fraud, safety concerns, misuse, legal compliance reasons, operational necessity, or breach of these Training Terms. Customer remains responsible for fees accrued before termination unless applicable law requires otherwise.

 

21. Dispute Resolution

Except for disputes that may be brought in small claims court on an individual basis, and except for claims for injunctive or equitable relief relating to unauthorized access, misuse of credentials, intellectual property, data security, or confidential information, any dispute, claim, or controversy arising out of or relating to this Agreement, the Training Activities, or any injury or incident allegedly connected to the Training Activities shall be resolved by binding individual arbitration and not in court. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision. The arbitration shall be administered by JAMS or, if JAMS is unavailable, by another nationally recognized arbitration administrator under its consumer or streamlined rules then in effect, as modified by this Agreement. Unless otherwise required by applicable law or administrator rules, the arbitration may be conducted remotely by video, telephone, documents-only submission, or in Los Angeles county, at Company’s election. THERE SHALL BE NO CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE ACTIONS OR ARBITRATIONS, AND THE ARBITRATOR MAY AWARD RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO RESOLVE THAT PARTY’S INDIVIDUAL CLAIM. If any portion of this class-action or representative-action waiver is found unenforceable, that portion shall be severed, and the remaining arbitration provision shall be enforced to the fullest extent permitted by law.

 

1. 30-Day Right to Opt Out of Arbitration.

You may opt out of the arbitration agreement set forth in this Section by sending Company a written notice of your decision to opt out within thirty (30) days after the earlier of: (a) the date you first accept these Terms; (b) the date you first register for, purchase, schedule, access, or participate in any Training; or (c) the date you first use any portion of the Services. Your opt-out notice must be personally signed by you and must include your full legal name, physical address, email address, telephone number, and a clear statement that you are opting out of the arbitration agreement. The opt-out notice must be sent only by U.S. mail to 1835 W Orangewood Ave, Ste #105, Orange, CA 92868, Attn: Legal Department, and must be postmarked within the 30-day period. No opt-out notice submitted by any other method, including email, text message, phone, chat, support ticket, or on your behalf by any other person, will be effective. Your decision to opt out will apply only to the arbitration agreement in this Section and will not affect the enforceability of any other provision of these Terms, including the class action waiver, jury trial waiver to the fullest extent permitted by law, forum-selection provisions applicable to non-arbitrable disputes, or any limitation of liability, release, or waiver provisions. If you do not timely and validly opt out in strict compliance with this Section, then you and Company shall be bound to arbitrate all Covered Disputes in accordance with these Terms. Any opt-out notice applies only to the individual identified in the notice and only if submitted separately and individually. No person may opt out on behalf of any other person. An opt-out notice that is incomplete, illegible, unsigned, sent by any method other than U.S. mail, or not timely postmarked shall be null and void. Company’s failure to send any confirmation of receipt shall not invalidate an otherwise effective opt-out notice, but the burden of proving a valid and timely opt-out shall remain with the person asserting it.

 

22. Changes to Training Terms

Company may revise these Training Terms from time to time. Revised Training Terms shall apply prospectively as of the posted effective date, except that the version accepted at the time of a specific Order may continue to govern that Order to the extent required by applicable law or contract principles. Material changes may be communicated by posting, account notice, or email.

 

23. General

These Training Terms constitute the complete agreement regarding their subject matter and supersede inconsistent prior or contemporaneous understandings relating to the Training Services. If any provision is unenforceable, the remaining provisions shall remain in effect. Company’s failure to enforce any provision shall not waive its right to do so later. Sections that by their nature should survive shall survive termination, including payment, intellectual property, warranty disclaimer, limitation of liability, indemnification, dispute resolution, and general provisions.